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Here are some of our most frequently asked questions:

Questions:

Q1) How much is shipping and handling?

Q2) Are shipments insured?

Q3) What methods of payment do you accept?

Q4) How long will my order take to arrive?

Q5) How do I contact True North Gallery?

 

Answers:

A1) How much is shipping and handling?

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Shipping and handling charges of $ 3.00 (CDN) are applied to each item.

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Shipping insurance is included in the shipping and handling charge.

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A2) Are shipments insured?

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Yes. The $ 3.00 shipping and handling charge includes insurance for your shipment.

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A3) What methods of payment do you accept?

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True North Gallery currently accepts all major credit cards via PayPal.

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We do not accept personal cheques.

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A4) How long will my order take to arrive?

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Orders ship within 48 hours of receiving payment.

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Once your item(s) are sent, shipping times vary. Most orders are received within 2-3 weeks.

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If it has been more than 4 weeks, and you have not received your shipment, please contact us.

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A5) How do I contact True North Gallery?

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True North Gallery strives to provide the highest levels of customer service and satisfaction. We welcome the opportunity to assist our customers. Please feel free to contact us with your questions/comments via e-mail.

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If you have any questions or comments that are not answered here, please feel free to contact us.

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Last update - April 11, 2008

 

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